PRIVACY POLICY

1. Overview & General Provisions

At ForkDoctor (accessible via forkdoctor.com), accessible service reliability and visitor privacy are our top priorities. This Privacy Policy outlines the types of information collected and recorded by ForkDoctor and how we use it to provide seamless 24/7 digital cloud delivery of OEM forklift repair databases, manuals, and diagnostic software.

2. Information We Collect

When you purchase digital access or submit an inquiry through our platform, we may collect the following information:

• Personal Details: Name, billing address, and contact email address provided during checkout or contact form submission.
• Technical Equipment Inquiry Data: Forklift brand, model, and serial number submitted for manual verification or rare document requests.
• Transaction Records: Order details, access timestamps, and purchased tier information. Note: We never store your full credit card numbers or banking passwords on our servers.
• Technical Logs: IP address, browser type, device information, and referral URLs used for fraud prevention and website analytics.

3. How We Use Your Information

We process your personal data strictly for legitimate operational purposes, including:

• Automated Instant Delivery: Generating and sending instant Google Drive invitation links to your designated email immediately after payment confirmation.
• Customer & Technical Support: Verifying specific forklift manual compatibility and responding to technical support desk inquiries within 2–12 hours.
• Security & Fraud Prevention: Protecting our cloud infrastructure against unauthorized automated scraping and fraudulent payment activity.

4. Payment Security & Third-Party Service Providers

ForkDoctor utilizes trusted international service providers to process transactions and host repair databases securely:

• Payment Gateways: All financial transactions are processed securely through PCI-DSS compliant payment gateways (such as Stripe / PayPal / Visa / Mastercard). Your payment info is encrypted directly by the payment processor.
• Cloud Infrastructure: Digital documentation and PDF manual repositories are hosted securely on Google Cloud / Google Drive infrastructure. Access is restricted to authorized purchasing accounts.

5. Cookies and Web Beacons

ForkDoctor uses essential cookies to ensure standard shopping cart functionality, remember your session state during checkout, and analyze website performance. You can choose to disable cookies through your individual browser options, though some e-commerce functionality may be restricted.

6. Data Protection Rights

You have full control over your personal data. At any time, you have the right to request:

• Access to the personal data we hold about your purchasing account.
• Correction of any inaccurate or outdated contact information.
• Permanent deletion of your customer records from our direct communication database.

7. Contact Support Desk

If you have any questions or require further information regarding our Privacy Policy or data handling practices, please contact our technical compliance desk: