REFUND POLICY

1. Digital Goods & Customer Guarantee Overview

Because ForkDoctor provides immediate 24/7 cloud access to digital OEM forklift databases, service manuals, and diagnostic software, all sales are technically considered final once access links have been delivered to your email address.

However, we stand behind the quality of our engineering archives. If you encounter technical issues or corrupted files, our technical support team will rectify the issue or process a full refund according to the terms below.

2. Conditions Eligible for Full Refund

You are fully entitled to a 100% refund of your purchase amount under the following circumstances:

• Duplicate Payments: Accidental double charges or multiple orders of the exact same manual/subscription tier within a short timeframe.
• Corrupted or Unreadable Documentation: If a PDF manual or archive file is corrupted, missing essential chapters/wiring diagrams, and our support team cannot provide a corrected version within 24–48 hours of notification.
• Incorrect File Delivered: If the cloud folder link delivered contains a completely different model or brand than specified in the store catalog, and our desk cannot supply the correct file.
• Non-Delivery of Access Link: If technical server errors prevent delivery of your automated Google Drive access link, and our desk is notified within 14 days of checkout.

3. Non-Refundable Conditions

Refund requests will not be approved under the following conditions:

• Change of mind after the complete repository or manual has already been downloaded/accessed.
• Purchasing the wrong manual model due to customer error without contacting support prior to download (though we will gladly exchange it for the correct model free of charge).
• Failure to meet standard system requirements for running specialized OEM diagnostic software on unsupported devices (e.g. attempting to run Windows-only software on iOS without virtualization).
• Accounts suspended due to violation of our Terms of Service (such as public redistribution or automated link scraping).

4. How to Request a Refund or File Exchange

To request assistance, an exchange, or a refund, please follow these simple steps:

• Email our support desk at support@forkdoctor.com within 14 days of purchase.
• Include your Order Number, checkout email address, and a brief description of the technical issue (attach screenshots of error messages if applicable).
• Our engineering team will review your inquiry within 2–12 hours. Approved refunds are processed back to the original payment method within 5–10 business days depending on your issuing bank.

5. Need Technical Assistance First?

Before requesting a refund, let us fix the issue! Most download issues or missing schematics can be quickly resolved by our technical desk: